07846 128 582
mike@mrtlicensing.co.uk
07846 128 582
mike@mrtlicensing.co.uk
Make An Enquiry

Private Hire Operators

Advice and support
Complaint handling and application help
Make an enquiry

Assistance for Private Hire Operators

We offer the following services for private hire operators. Please select from the below to find out more or make an enquiry.

Applications
Help with applications for obtaining a private hire operator’s licence.
Make an enquiry
Advice & support
A 12-month subscription support service for Private Hire Operators.
Find out more
Complaint Handling
Assistance with complaints made by the Council or customers.
Find out more

Applications

If you want to set up a business to hire out licensed drivers and vehicles, we can assist you in obtaining a private hire operator’s licence.

Make an enquiry

Advice & support

This is a 12-month subscription service for Private Hire Operators. There are three standards to reflect the varying needs of different size businesses.

Option 1

Bronze Service

Advice on the law and local policies
Preparation of applications & associated documents
Support & representation for complaints
One meeting per annum
Option 2

Sliver Service

Bronze service plus;
Annual operator staff training
Preparation of a data protection policy
Provision of an equality policy
Two meetings per annum
Option 3

Gold Service

Silver service plus;
Publication or review of a customer service & complaints policy
Written policy on employing ex-offenders
25% discount on Complaints Handling service
Minimum of three briefing meetings per annum

If you need our help or wish to subscribe to this service, then please contact us.

Contact us today

Complaint Handling

This is a 12-month subscription service for:

Consideration/investigation of complaints made direct to the Operator
Regular contact with Operator Office Manager or another relevant person
Written report with recommendations for each complaint provided to Operator for final decision
If relevant, provision of draft decision letters to complainants and to drivers
Make an enquiry
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